HelpDesk Reps

If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.

HelpDesk Resources
Google Mail & Calendar Troubleshooting (training slides)	Learn to: Quickly resolve common issues with Gmail and Google Calendar Use Google's online resources to troubleshoot issues
HelpDesk setup and training tips (Help Center article)	Get tips on how to: Set up your HelpDesk operations to support Google Apps Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google